Recently we have had a few issues with some of our customers receiving the wrong order. We believe this issue was happening at our checking and packing process, where our production staff might be mixing up customers details and orders. To stop this from happening, we have looked at our processes and have come up with a few ideas that we feel might help prevent this from happening again. One of the ideas, which we we need your help with please :) is that we would like there to be a section on the customers invoice, where our checkers and packers stick their face sticker on. This will allow the customer to inform us of who checked and packed their order if requested.
I have attached a mock up of how we would like it to look if possible. With the wording we feel it only needs to say 'checked by' and 'packed by' to keep it nice and easy for the customer. However, if you have any other ideas or suggestions that would be brill!
We have already started to do this with customers order, but we write checked by and packed by rather than having it already printed on. Please could you help us make these changes :)