Digital Ideas & Requests Portal

Customer invoices

Recently we have had a few issues with some of our customers receiving the wrong order. We believe this issue was happening at our checking and packing process, where our production staff might be mixing up customers details and orders. To stop this from happening, we have looked at our processes and have come up with a few ideas that we feel might help prevent this from happening again. One of the ideas, which we we need your help with please :) is that we would like there to be a section on the customers invoice, where our checkers and packers stick their face sticker on. This will allow the customer to inform us of who checked and packed their order if requested.
 
I have attached a mock up of how we would like it to look if possible. With the wording we feel it only needs to say 'checked by' and 'packed by' to keep it nice and easy for the customer. However, if you have any other ideas or suggestions that would be brill!
 
We have already started to do this with customers order, but we write checked by and packed by rather than having it already printed on. Please could you help us make these changes :)
 
jack.bendall@lush.co.uk

 

  • Debbi Allen
  • May 11 2016
  • In Progress
  • Attach files
  • Debbi Allen commented
    May 13, 2016 14:04

    Gemma to liase with JAck B and artwork team to coordinate if needed (bearing in mind new invoices for GA) 

  • Gemma Goodyer commented
    May 20, 2016 16:16

    This is OK to go ahead, Chris Hemmings will be looking into it. I don't think new artwork will be needed as it should be a fairly straight forward amend. Will try and speak to him Tuesday next week.

  • Gemma Goodyer commented
    May 24, 2016 09:53

    This is now with Chris Hemmings to implement.

  • Gemma Goodyer commented
    June 6, 2016 16:26

    Chris to look at next week.

  • Gemma Goodyer commented
    June 21, 2016 14:50

    Unfortunately this has been delayed, Chris will be able to implement once the GA rollout begins on the 4th of July

  • Danika Stainer commented
    October 11, 2016 13:18

    Hi guys, any update on this one? :) 

  • Becks Johnson commented
    October 11, 2016 16:55

    Hey Danika. This is in the Dev backlog. As it is an OMS fix it is not priority ahead of work going on with the GA.
    There are manual processes now in place in the warehouse to avoid the issue, and these seem to be working. So I would say this not urgent at the moment.