Digital Ideas & Requests Portal

Switchboard for Customer Care.

It would be really useful to have a switchboard option to transfer calls. We get so many calls through that we have to give the welcome desk phone number to. It would be easier for us and would be a better customer journey to be able to at least transfer these calls to the welcome desk on their behalf.

  • Amber Baker
  • May 31 2016
  • Planning
  • Jun 6, 2016

    Admin Response

    Hey Amber! The team over in the Digital Lab will be reviewing this in the next meeting this Wednesday. We'll keep you all posted! - James

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  • Danika Stainer commented
    June 16, 2016 13:22

    Hi Amber!

    Digital Lab had their meeting this afternoon and as you've probably been notified, the status of your request has been changed to 'planning'. Kelly has taken this on to look at and get the ball rolling for that better customer journey. :)